Has my order been shipped? Can I stop a package that has been shipped? I ordered the wrong item, and want to exchange it. What do I do? I placed an order, but was shipped the incorrect item. What do I do? I received a package that was damaged in transit. What should I do? My order appears to be lost in transit. What should I do? I received a defective item. What should I do? I have not received product and want to cancel the order. What do I do? Does Superior Hunting Optics issue Call Tags? What is a return freight charge? What is an address correction and why am I being charged for it? What is “New” condition? How does Superior Hunting Optics handle Back Orders? Does Superior Hunting Optics accept returns on loaded ammunition? Has my order been shipped? All orders are recorded and tracked online. You can contact us for tracking information at service@superiorhuntingoptics.com Can I stop a package that has been shipped? If it was shipped USPS (U.S. Postal Service) the answer is No. If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect. I ordered the wrong item, and want to exchange it. What do I do? For an exchange or refund please keep your invoice and e-mail us at service@superiorhuntingoptics.com for a Return Authorization Number. If it is necessary to return merchandise for an exchange or refund all merchandise must meet the following conditions: -Return in new condition and in original packaging
-Return to Superior Hunting Optics within (10) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for exchange will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund will be charged a 15% restocking fee - $3.00 minimum
-All returns must be prepaid No COD’s accepted All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department us at service@superiorhuntingoptics.com or call 985-747-2095 For a prompt exchange/refund, Contact us for a Return Authorization Number I placed an order, but was shipped the incorrect item. What do I do? Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to Superior Hunting Optics. This will be done at our discretion. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you will do that at your own expense.
Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. Contact us for a Return Authorization Number. Make sure to: -Include a copy of the original packing slip -Note the Return Authorization Number on the OUTSIDE of the package -Ship it via traceable method (UPS, FedEx, USPS w/package tracking) I received a package that was damaged in transit. What should I do? You should contact the package carrier (UPS, or USPS) and file a claim using the package tracking number. Superior Hunting Optics will not accept merchandise damaged in transit. All claims must be filed with the carrier. My order appears to be lost in transit. What should I do? Please contact Superior Hunting Optics, and we will file a claim with the package carrier (UPS, USPS). These claims can take as long as 30 days to resolve. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package. I received a defective item. What should I do? If the product is defective, please contact the manufacturer for a warranty claim. If you need help contacting the manufacturer please contact us by email and we will be glad to assist. service@superiorhuntingoptics.com I have not received product and want to cancel the order. What should I do? Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, notify us via telephone (985-747-2095) to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day. If the order has been shipped, you will need to follow the normal returns process, if the package is refused when delivered a return freight charge will be added. Does Superior Hunting Optics issue Call Tags? Call tags will not be issued for any reason. We will credit the end user for freight if the error is Superior Hunting Optics. In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us. What is a return freight charge? When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed. What is an address correction and why am I being charged for it? Occasionally Superior Hunting Optics will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed. What is “New” condition? All products must be in new, unopened condition if it is being returned to Superior Hunting Optics. Examples of products that Superior Hunting Products will refuse: -A riflescope that has been mounted to a firearm -A Leupold optic without the shrink-wrap around the original box -Any bubble-packed item that has been opened Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return from Superior Hunting Optics How does Superior Hunting Optics handle Back Orders? If a product is out of stock it will be indicated when the item is added to the shopping cart. If the item you order is not in stock it will be back ordered. Back ordered items generally take 2-4 weeks to receive from the manufacturer. Does Superior Hunting Optics accept returns on loaded ammunition? No. Due to safety concerns, we do not accept returns on loaded ammunition. |
